Following up with mhcrawford1 my wife's review. They say they are sorry but will not respond to my calls. We still have no information from them. No sales agreement etc. I have filed a complaint with Hyundai of America. If this is not resolved soon, I will be filing a claim with consumer protection. It is illegal to lie to a customer about recalls even if you unknowingly signed initials to some documents that you were confused about. Love the car. Very confused by this situation.

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Go elsewhere. We purchased a used elecric vehicle (Ioniq5) and although we asked a lot of questions about the CarFax (car was a buyback), but it was hard to get a straight answer. When signing the paperwork with the woman in finance, we again asked about the recalls, to which she told us adamantly that they are not allowed to sell a used car that has open recalls. We were under the impression after asking everyone our questions, that all and any recalls had been remedied. Well, they hadn't. They lied to our faces. Our salesperson gave us incorrect ... Read More

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DealerRater - Sep 12, 2026

Go elsewhere. We purchased a used elecric vehicle (Ioniq5) and although we asked a lot of questions about the CarFax (car was a buyback), but it was hard to get a straight answer. When signing the paperwork with the woman in finance, we again asked about the recalls, to which she told us adamantly that they are not allowed to sell a used car that has open recalls. We were under the impression after asking everyone our questions, that all and any recalls had been remedied. Well, they hadn't. They lied to our faces. Our salesperson gave us incorrect information about charging it at home on a 120 v charge. Seemed he knew little about EVs (I don't believe they sell new EVs there, and my husband was told that they are not Ioniq certified to service them there). So he made up answers when he really didn't know. Once the sale was made, we felt extremely rushed by both our salesperson and the finance person. Less customer service after the deal was made. Felt like they just wanted to get us out of there as quickly as possible to get to the next customer. Did not feel as if they wanted to answer any more questions at that point. When my husband attempted to reach the manager by phone the next week, they kept putting him off and wouldn't call him back. When they did finally talk, the manager was not sympathetic. In the end, we fortunately love the car. But we didnt realize how much misinformation we were given until after we got the car home and did our own research.

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Highly recommend requesting to work with Peter Lee! Him and Russ were awesome and my third purchase with them both and they always make it a great time !! Easy and transparent transaction.

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Outstanding customer service!! Thank you to Lauren who was able to get a locksmith over to the airport while I was stranded having lost my keys! Thanks to Joe who kept in touch with me the entire time letting me know how far away he was and then once he arrived within less than five minutes he was able to get my car started and provide me with two new key fobs! Outstanding customer service on both sides thank you thank you thank you

sketchy area,

I went to Hyundai of Trenton just to look at a Tucson and ended up driving back home with one, thanks to Carlos from the sales team. He was very professional, courteous and had a lot of knowledge about the vehicle. This car buying experience was a memorable one! Thanks Carlos!

So... sorry, but I have a pet peeve. I'm over 4 hrs away from this location. I saw a vehicle I was interested in. I traded texted with a rep and I told them my exact constraints on what I could afford and what I wanted. After speaking with one person, another person calls and tells me he's looking at how he can make this vehicle affordable for me. I then go on their site and see their calculator. I enter all my numbers, and I see that with my constraints, there's no way I can afford this ... Read More

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Google - Jul 2, 2026

So... sorry, but I have a pet peeve. I'm over 4 hrs away from this location. I saw a vehicle I was interested in. I traded texted with a rep and I told them my exact constraints on what I could afford and what I wanted. After speaking with one person, another person calls and tells me he's looking at how he can make this vehicle affordable for me. I then go on their site and see their calculator. I enter all my numbers, and I see that with my constraints, there's no way I can afford this vehicle. I sent a text and told them that I saw that there was no way I could afford this vehicle and thanked them for their time. I was then told that they thought they could make it work and that I should do a financial application. They then called about 10mins after we finished the application and us we were accepted, but that the constraints we provided wouldn't allow them to let go of the one I wanted, but that they could speak of somewhere cars. I don't like getting a ding on my credit for something that was easily avoidable by just giving me the answer BEFORE applying. I'm sure there won't be a scenario where I'll do business with them, but I'd avoid them if there were. Stuff like that is important to someone us gray hairs. I'm glad I have local options who have been straight with me for years.

I came to this dealership looking to find a reasonable way out of my current vehicle, which was buried in negative equity. Mark Gilmore was a very personable and reasonable salesman, and ultimately was able to find a deal which worked for me.

Joe was awesome! Patient, helpful and understanding! Would do business with him again!

Great buying experienced! Salesman - Brian, took the time I needed to make this important decision. He was friendly, professional and helpful. There are a lot features on this car, and he made sure that I knew about each. He took the time I needed. The managers: Will, Russ, Juliana worked together with Brian to get me a great deal. I would recommend these guys to everyone, especially my friends and family.

Buying process was smooth and easy from introductions to walking out. Mark and his other associates were knowledgeable and helpful

Lauren was a complete pleasure to work with.

I have been going to different dealerships my entire life and I have never met anyone like Miguel Ortiz. He is really transparent and helpful and explain everything in great detail. I recommend this dealership and will have my family coming back here.

Peter Lee was great! Super helpful. Would recommend if you are shopping for a Hyundai.

This is the fourth time I have purchased or leased a vehicle from this dealer. They are always responsive, thorough and fair. The process was seamless and once again I have a great car that I love. Thank you to Brian for his patience and working around my schedule and finding me the exact car I was looking for. I live a hour away, and continue to come back here every time we are in the market for a new car. Thank you to the whole team!

So happy to work with nice salesman and they treated me as like a his family. I will absolutely return to Hyundai Trenton next time and even my son buy a new car.

Great dealership! Mark was so helpful and knowledgeable helping me purchase my first car. Got a great deal on a Sonata!

Peter was great. No pressure. We felt like we got a great deal. I've always hated car shopping but they made it easy! Thsbks, Peter!

We had a great experience at Hyundai. Jabri was great to work with, showed us all of our options, and was straightforward in what his dealership could offer. Highly recommend coming here if you’re looking for a pleasant dealership experience!

Gregg was so great to work with and made my whole experience really easy. He explained all the features on my new car and was able to get me the deal I wanted. I’ll definitely recommend Hyundai of Trenton to friends!

Lauren made my repair experience excellent. She arranged that my car would be ready when I needed it.

I should have given this dealership one star because of the way salesman Jeancarlo Minier treated us. He turned my daughter's first car-buying experience into a nightmare. He was rude, disrespectful, and made what should have been a special day very unpleasant. After I complained to the manager, I felt my concerns weren't taken seriously, so we decided to leave without buying a car. The next day, we called and requested a different salesperson. By the grace of God, Jeancarlo was off, and we were helped by Jabri Adams instead. Jabri was polite, professional, patient, and extremely helpful. ... Read More

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Google - Jun 26, 2026

I should have given this dealership one star because of the way salesman Jeancarlo Minier treated us. He turned my daughter's first car-buying experience into a nightmare. He was rude, disrespectful, and made what should have been a special day very unpleasant. After I complained to the manager, I felt my concerns weren't taken seriously, so we decided to leave without buying a car. The next day, we called and requested a different salesperson. By the grace of God, Jeancarlo was off, and we were helped by Jabri Adams instead. Jabri was polite, professional, patient, and extremely helpful. We came in with a check and purchased the car. I sincerely hope he receives the commission because he earned our business. The only reason I'm giving this dealership 4 stars instead of 1 is because of Jabri Adams. He completely turned our experience around.

My husband and I visited Hyundai of Trenton to look at a QX80 they had available. From the moment we arrived, we were greeted by Mark, who was friendly, professional, and extremely helpful throughout the entire process. Mark was very knowledgeable about the vehicle and took the time to answer all of our questions thoroughly. He made the experience enjoyable and stress-free, and he was easy to work with during negotiations and the transition to financing. We truly appreciate his outstanding customer service and dedication to making our car-buying experience a positive one. We can’t thank Mark enough and ... Read More

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Google - Jun 25, 2026

My husband and I visited Hyundai of Trenton to look at a QX80 they had available. From the moment we arrived, we were greeted by Mark, who was friendly, professional, and extremely helpful throughout the entire process. Mark was very knowledgeable about the vehicle and took the time to answer all of our questions thoroughly. He made the experience enjoyable and stress-free, and he was easy to work with during negotiations and the transition to financing. We truly appreciate his outstanding customer service and dedication to making our car-buying experience a positive one. We can’t thank Mark enough and highly recommend working with him if you’re considering a vehicle from Hyundai of Trenton.

Everything was very good, they made me really happy, the only problem for me is that they want to sell additional warranty Other than that everything is perfect

Brian took care of me. Great job!!

Took my car in for it’s Service Appt. Completed the appointment and we’re very courteous.

JC and the team were very understanding and patient with our slow decision making. We left and took some time to weigh all our options, and I went back later in the day to set up my first lease. They walked me through everything I needed to do and were very clear, kind and thorough. We had a great experience and are so grateful!

just got a car here, Carlos my sales consultant did everything he could to make everything work for us and we were able to leave with our car today :) even if you have bad credit, need to search your options, they’ll do whatever they can to get you financed. Carlos was great conversation, so sweet to my husband and I, and most importantly, a car. I highly recommend Carlos to anyone looking to buy a car here, he is incredible (and even gave us some of the coffee he grown on his farm!! A lovely bonus!!)

My car engine light had came on I went to places to see why was advised cost was over thousand dollars. Went to Davis Hyundai spoke to Lauren she advised me this is covered on warranty I was so happy five stars for Lauren

Everything was super smooth. Grisell was very helpful, nice and made everything very easy.

Went into the dealership see Gustavo and he was great! He made my whole experience easy and it was a breeze I was only in there for 2 hours tops and walked out in a new 2026 Tucson and I am very very pleased.

Grisell was my sales person really friendly

Professional and good communication. Charles did a great job explaining everything. Technician did nice work on the car.

My experiences have been trending downward. At first I trusted this place. Despite it not being in a nice area and being run down inside, they seemed to do good work. More recently, their customer service has not been good, they have nudged me into doing maintenance that was probably unnecessary, and the communication has been very poor. I have had to make multiple follow up calls to get an update after being promised to get a call back shortly. I am pretty sure the car I was told would be looked at on Friday was not looked at until ... Read More

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Google - Jun 23, 2026

My experiences have been trending downward. At first I trusted this place. Despite it not being in a nice area and being run down inside, they seemed to do good work. More recently, their customer service has not been good, they have nudged me into doing maintenance that was probably unnecessary, and the communication has been very poor. I have had to make multiple follow up calls to get an update after being promised to get a call back shortly. I am pretty sure the car I was told would be looked at on Friday was not looked at until after I followed up on Monday. I was told the car would need to stay multiple days waiting for a part, and that there were no loaners available so I'd have to pay for a rental car myself and could maybe get refunded later. Overall the place is not welcoming or comfortable. Go elsewhere unless this location is FAR more convenient, you don't care if it's not nice inside, and you are comfortable taking your time to decide what work to accept and are comfortable declining unnecessary work. Probably just go elsewhere.

Great service and response time

The dealership was awesome the salesman was awesome so outstanding gentlemen he took care of me like he said he would and that is satisfaction

Informative and fast. Way to go Hyundai of Trenton. Fantastic job Charles.

Here’s an example of the non negotiable Fees to expect here. Keep in mind before Using Hyundai of Trenton. This is from a printed sheet I was given here

Mark went above and beyond for me today - great, personable salesman. Got a beautiful Santa Fe Hybrid. He was trying his best and I could really tell - Pleasure to do business with him and everyone else at Hyundai of Trenton

Great Experience, I met a guy named Carlos extremely respectful and helpful gave me insights on different cars.(Look For Carlos!!!)

Peter was fantastic. Had a wonderful experience with the team here.

​I had so many specific requests and changes during the process, which could have been annoying, but Peter handled everything perfectly with a smile. He was incredibly patient, professional, and made sure I got exactly what I wanted. If you want a salesman who genuinely cares and listens to your needs, go see Peter!

This was the worst car-buying experience I have ever had. Brian, the salesperson, showed a complete lack of ethics and professionalism. I spent six days negotiating for a vehicle, and the dealership repeatedly confirmed the agreement. In fact, they called me multiple times and even confirmed everything just 30 minutes before I arrived at the showroom. However, when I got there, they sold the car to someone else right in front of me within minutes. Both the salesperson and the general manager encouraged me throughout the negotiation process and led me to believe the deal was finalized. Their actions felt deceptive ... Read More

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Google - Jun 20, 2026

This was the worst car-buying experience I have ever had. Brian, the salesperson, showed a complete lack of ethics and professionalism. I spent six days negotiating for a vehicle, and the dealership repeatedly confirmed the agreement. In fact, they called me multiple times and even confirmed everything just 30 minutes before I arrived at the showroom. However, when I got there, they sold the car to someone else right in front of me within minutes. Both the salesperson and the general manager encouraged me throughout the negotiation process and led me to believe the deal was finalized. Their actions felt deceptive and dishonest. What made this experience even worse was the emotional disappointment it caused to me and my family. After all the communication and assurances, we arrived expecting to complete the purchase, only to find out the vehicle had been sold to someone else. I will never return to this dealership and would not recommend it to anyone. Buyers should be very cautious and get everything in writing before making plans to visit.

Loved my experience. Gregg was very helpful and professional getting me my new Tucson!! I love it. I highly recommend Hyundai of Trenton.

The Lauren was very professional and informed. Technician did very good job with replacing break pads and resurfacing rotors. Thank you.

Miguel Ortiz is the best sales consultant that I have ever had. He made the process of leasing a new car so easy, and made us feel comfortable doing so. Miguel is very kind and even made us popcorn and gave us water bottles while we were waiting! Best sales consultant I have ever worked with, and he needs a raise ASAP! We will definitely be coming back to Hyundai of Trenton and asking for Miguel Ortiz!

Was looking at the 24 gmc at4, it had such a rusty frame and parts were rotted. When I asked them to fix it before I offered to buy it. They said no, we dont fix that. Then raised the price haha good luck. Buyer beware of your purchase. 2 year old truck looks likes it lives in the river or went several through floods. Salesman was rude and unhelpful.

Terrible communication, empty promises, and complete negligence. I was highly interested in a specific vehicle and spent time discussing the purchase details with an internet representative. They explicitly promised to get back to me. Over the course of a week, the rep texted me a couple of times assuring me that someone would follow up, but they completely failed to do so. To make matters worse, the internet rep texted me this morning blindly asking if there was anything they could answer for me—completely unaware that their own carelessness and lack of follow-through already cost me the vehicle. By ... Read More

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Google - Jun 6, 2026

Terrible communication, empty promises, and complete negligence. I was highly interested in a specific vehicle and spent time discussing the purchase details with an internet representative. They explicitly promised to get back to me. Over the course of a week, the rep texted me a couple of times assuring me that someone would follow up, but they completely failed to do so. To make matters worse, the internet rep texted me this morning blindly asking if there was anything they could answer for me—completely unaware that their own carelessness and lack of follow-through already cost me the vehicle. By the time rep checked back in, the car had already been sold. If you expect reliable communication and respect for your time as a buyer, look elsewhere. Extremely disappointed.

Service was ok no big deal , two hrs just to service my vehicle and I had to look for my car afterwards in the parking lot

“I purchased a 2024 Cadillac Lyriq from this dealership. Shortly after purchase, the vehicle next day displayed a high-voltage battery warning and required service. I was disappointed because I expected the vehicle to be fully inspected before sale. They also not told me about this problem they misrepresented the vehicle now my car in cadillac service centre they taking 10 days to resolve this problem after this incident nobody take my call i trying from last 4-5 days because im far from dealership this is annoying.I recommend that buyers carefully inspect the vehicle and review all service records before purchasing.”

“I purchased a 2024 Cadillac Lyriq from this dealership. Shortly after purchase, the vehicle next day displayed a high-voltage battery warning and required service. I was disappointed because I expected the vehicle to be fully inspected before sale. They also not told me about this problem they misrepresented the vehicle now my car in cadillac service centre they taking 10 days to resolve this problem after this incident nobody take my call i trying from last 4-5 days because im far from dealership this is annoying.I recommend that buyers carefully inspect the vehicle and review all service records before purchasing.”

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Wasted more than a week calling and trying to negotiate on cars. They were mad because I asked for carfaxes for multiple cars and accused me of wanting numbers for all the cars. I made a list so it wasn't like it was going back and forth. If they already have the carfaxes they should be posting it on their website for all to see so we can avoid this step altogether. Then after a week they tell me they don't negotiate on cars. And they had the nerve to say "if my prices are out of ... Read More

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Google - May 30, 2026

Wasted more than a week calling and trying to negotiate on cars. They were mad because I asked for carfaxes for multiple cars and accused me of wanting numbers for all the cars. I made a list so it wasn't like it was going back and forth. If they already have the carfaxes they should be posting it on their website for all to see so we can avoid this step altogether. Then after a week they tell me they don't negotiate on cars. And they had the nerve to say "if my prices are out of your price range, check out some of those small used car places in trenton, the buy here pay here places, or maybe facebook market place" like really? You are that mad that I'm flexible in which car and price I want. I only asked for numbers on 2 cars, why? Because the first car sold after I asked for numbers so i went to my next best choice. They must not like selling cars.

I do not recommend engaging with this dealership. I had reached out to talk about a specific vehicle I was interested in because of the pricing advertised on their website. Via text message (it is difficult to get them on the phone) they let me know an out the door cost was over $6,000.00 more than advertised. I asked why the pricing was different and they notified me of several dealership add ons which apparently are not optional. These add ons include a GPS locator, Nitrogen filled tires, protective coatings on the interior and exterior. If the dealership add ons are ... Read More

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Google - May 28, 2026

I do not recommend engaging with this dealership. I had reached out to talk about a specific vehicle I was interested in because of the pricing advertised on their website. Via text message (it is difficult to get them on the phone) they let me know an out the door cost was over $6,000.00 more than advertised. I asked why the pricing was different and they notified me of several dealership add ons which apparently are not optional. These add ons include a GPS locator, Nitrogen filled tires, protective coatings on the interior and exterior. If the dealership add ons are not optional, they are advertising false pricing as a lure. It is quite disappointing and wastes everyone's time including theirs.

bogus "mandatory" additional fees & services on a used vehicle they had in inventory. Not even an option to have these items removed. This dealer clearly thinks they are living in the 80s with their proposterous fees and charges. $1300 on some GPS garbage.... On an EV Which has the most advanced GPS vehicle tracking on the market. Do yourself a favor and shop somewhere else. SHADY dealer at best.

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Price of the car was good and lower than competitors but the listing price does not include the “optional” warranties. When trying to remove the warranties from the deal we were told they would not make the deal for the car without at least two of the three warranties included. Felt a bit disingenuous as the final sale price had to include the warranties but we’re not included in the listing price that got us in the door. They were able to match the rate of our outside financing, but would not accept the outside financing. Didn’t make ... Read More

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Google - May 28, 2026

Price of the car was good and lower than competitors but the listing price does not include the “optional” warranties. When trying to remove the warranties from the deal we were told they would not make the deal for the car without at least two of the three warranties included. Felt a bit disingenuous as the final sale price had to include the warranties but we’re not included in the listing price that got us in the door. They were able to match the rate of our outside financing, but would not accept the outside financing. Didn’t make a difference to the overall monthly payment but still a bit frustrating.

Drove 4 hours to look at a car. No mention of mandatory “addendums” make sure you get a carfax.

Beware of them. They publish lower prices online to have you walk in. Then they will make you buy options like tire warranty, extended warranty etc. i asked to remove those and they said they can’t remove them. Walked out that same minute.

Made an appointment with Peter after speaking to him multiple times, their bot texted me as a manager, told me they were ready. Showed up and no one knew who I was or what we discussed. No customer service, then they dropped a paper with a ridiculous number. Total disconnect. Would not recommend.

Confirmed with dealer the car we wanted was still there before we left on our 1.5 hour drive. They assured us it was “waiting for us.” We get there, we were told “that car was sold earlier today.” When we questioned why they told us it was still here only 1.5 hours before, they told us they have an answering service that is not on site that got the wrong information. So a car that has been on their lot for 3 months miraculously gets sold the same day we were interested in it. Quite a coincidence. Sounds like a bait and switch ... Read More

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Google - May 19, 2026

Confirmed with dealer the car we wanted was still there before we left on our 1.5 hour drive. They assured us it was “waiting for us.” We get there, we were told “that car was sold earlier today.” When we questioned why they told us it was still here only 1.5 hours before, they told us they have an answering service that is not on site that got the wrong information. So a car that has been on their lot for 3 months miraculously gets sold the same day we were interested in it. Quite a coincidence. Sounds like a bait and switch scheme to me. I’m so tired of these incompetent dealerships. Don’t bother.

This is waste of time, they tell you to come to test drive and then say it’s sold when you arrive

I purchased a used car in February from Gustavo. They didn't have the spare key available so I was told when I came back to pick up the plates they would get it for me. I even had them sign a paper saying we are owed a key. Of course when I went to pick up the plates there was no key and coincidentally the person who makes the spare keys was not in the shop that day. Gustavo told me I could get a spare key made at the Hyundai near me, which was an hour and a ... Read More

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DealerRater - Apr 27, 2026

I purchased a used car in February from Gustavo. They didn't have the spare key available so I was told when I came back to pick up the plates they would get it for me. I even had them sign a paper saying we are owed a key. Of course when I went to pick up the plates there was no key and coincidentally the person who makes the spare keys was not in the shop that day. Gustavo told me I could get a spare key made at the Hyundai near me, which was an hour and a half away from Trenton, and I would be reimbursed. I got the spare key made and paid out-of-pocket and of course, no reimbursement check. I have been emailing and calling Gustavo back-and-forth for a month and a half now without a response now for two weeks. Technically, I have the contract saying we are owed a key so I could take it to the lawyer… This place is extremely unprofessional.

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Looking for an easy car buying experience? DON’T SHOP HERE! I drove 1.5 hours to @Hyundai of Trenton because they had the hard to find color Santa Cruz I wanted. Had I known it would be the worst car buying experience I ever had, I would have picked another color. The sales managers will work you for every dime. So, be careful to look at all the numbers! I had to fight to get to the advertised price they listed on their website. They are hoping you don’t notice that they didn’t apply the promos. On top of ... Read More

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Google - Apr 14, 2026

Looking for an easy car buying experience? DON’T SHOP HERE! I drove 1.5 hours to @Hyundai of Trenton because they had the hard to find color Santa Cruz I wanted. Had I known it would be the worst car buying experience I ever had, I would have picked another color. The sales managers will work you for every dime. So, be careful to look at all the numbers! I had to fight to get to the advertised price they listed on their website. They are hoping you don’t notice that they didn’t apply the promos. On top of that, they must be getting a kick back from certain loan companies because even though I have excellent credit they offered me the worse APR/interest rate available. It was eventually dropped little by little from 9.99% to 5.5% interest rate but not easily. If I qualified for 5.5% APR, why not just offer it to me the first time instead of having to fight for every point. I was there for hours, the sales person kept having to go back and forth with the sales manager over every little thing. Why didn’t I just walk out, you ask? I did!! It took walking out to get them to give me the price offered online at the interest rate I qualified for. I should have kept going because, now that I have the car, the AC doesn’t work (having that fixed at different dealer) AND I had to jump through hoops to get my registration from them. Despite how frustratingly awful the whole experience was my sales person, Grisell Sierra, was the one bright spot. We all know how salespeople have to run everything through a manager, and she was stuck in that same system. Still, she stayed completely professional and did everything she could to help, even with her hands tied. Do yourself a favor – don’t buy here.

FRAUD ALERT!! DO NOT PURCHASE A CAR HERE!! On I purchased from your dealership on February 7th, 2026. At the time of purchase I was told that the damage was minimal and had been repaired by the salesman Brian Guitierrez. I was never informed the car had a salvaged title and was unable to be registered. Since the time of purchase, the dealership has been unable to register this vehicle due to pre-existing structural/frame damage. This defect substantially impairs the use, value, and safety of the vehicle, as the car legally cannot be operated on public roads in New Jersey. ... Read More

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DealerRater - Apr 14, 2026

FRAUD ALERT!! DO NOT PURCHASE A CAR HERE!! On I purchased from your dealership on February 7th, 2026. At the time of purchase I was told that the damage was minimal and had been repaired by the salesman Brian Guitierrez. I was never informed the car had a salvaged title and was unable to be registered. Since the time of purchase, the dealership has been unable to register this vehicle due to pre-existing structural/frame damage. This defect substantially impairs the use, value, and safety of the vehicle, as the car legally cannot be operated on public roads in New Jersey. Lindsy Flemming and Russell were completely un-responsive and initially denied me an extension to the temporary plate. They are committing fraud and preying on people. I am stuck with a car that cannot be legally driven and they are not responding to any requests regarding a a return ALSO PERMAPLATE is illegal. BRIAN SAID IT WAS MANDATORY AND IT IS NOT! IF they refuse to give you any paperwork or tell you not to worry they are lying RUN!! FAR AWAY!! Now I have a legal matter on my hand they are liable.

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Brought a car in March of this year and already had to take it back twice for service in the same month and no one from service has been giving me any information on my car my car has been there now for a week lack of communication I'm very upset

Terrible service , service dpt associate had no idea about simple questions.

We made payment for a certified pre-owned hybrid electric vehicle and were met with a complete drop-off in professionalism and responsiveness immediately afterward. The initial sales process was smooth enough, but everything changed the moment we handed over payment. After that, both our sales associate and the manager seemed completely uninterested in helping us. Before leaving the lot, I noticed the cap on the driver-side door handle was missing. I had specifically been told this would be replaced while the car was being “prepared.” That preparation also apparently did not include charging the vehicle, filling the gas tank, or even ... Read More

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Google - Mar 28, 2026

We made payment for a certified pre-owned hybrid electric vehicle and were met with a complete drop-off in professionalism and responsiveness immediately afterward. The initial sales process was smooth enough, but everything changed the moment we handed over payment. After that, both our sales associate and the manager seemed completely uninterested in helping us. Before leaving the lot, I noticed the cap on the driver-side door handle was missing. I had specifically been told this would be replaced while the car was being “prepared.” That preparation also apparently did not include charging the vehicle, filling the gas tank, or even checking the tire pressure—we got a tire warning on the very first day of driving. When I asked about the missing cap, the associate told me he would order the part and install it when I returned for my plates. Later that same day, I reached out because I couldn’t find the charging cord for the plug-in hybrid I had just purchased. I was then told the car was sold “as-is” and did not include a cord. This was never disclosed prior to purchase. When I pointed that out, I received no response. A few days later, I was notified that my registration was ready. I followed up to ask whether the door handle cap had arrived, since I was now concerned it might also fall under the vague “as-is” policy. I received no response. I followed up again—still nothing. The contrast was striking: constant communication before the sale, and complete silence afterward. Being effectively ignored over a promised fix is both unprofessional and disappointing. If you’re considering buying a car here, I strongly recommend: • Clarifying exactly what “as-is” includes (what’s missing, what’s not functional, etc.) • Getting any promises in writing before completing the purchase Overall, the lack of transparency and post-sale support would prevent me from doing business here again.

Lots of add on services that go way past advertised car price on the internet. Bought many cars in last 30 years from dealers and one just this month, from Bennett Toyota, in Easton. What a difference, no games and legit transparency in Price of car advertised. This is the year 2026, not 1986. I changed my tone from my first review on this dealership because people need to work and earn a living. I have general respect for salespeople and it's not an easy job. But a $22,996 advertised car now became $29,456 priced car. Before leaving, I asked to have those numbers ... Read More

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Google - Mar 20, 2026

Lots of add on services that go way past advertised car price on the internet. Bought many cars in last 30 years from dealers and one just this month, from Bennett Toyota, in Easton. What a difference, no games and legit transparency in Price of car advertised. This is the year 2026, not 1986. I changed my tone from my first review on this dealership because people need to work and earn a living. I have general respect for salespeople and it's not an easy job. But a $22,996 advertised car now became $29,456 priced car. Before leaving, I asked to have those numbers so I can negotiate a price to buy the car via text or email. I was told, nicely, no, not allowed. What dealer lets you leave, without some number(s)? SELL ME A CAR, THATS THE GOAL! This reflects owner to manager to general manager to sales manager. This attitude is reflected to your sales people on the floor. And note: Loved the heavy metal music in the show room.

This review is for the service department. I called to make an appointment and was given 11:15am on March 19th for an oil change and slow leak in right front tire. I specifically stated while making the appointment that I would be waiting for the car since I don't have other transportation and don't live in the area. I received a text message confirming my appointment on March 17th and it stated I would be leaving the car. REALLY? Is the person making the appointment deaf! I texted back I would be waiting for the car. When I ... Read More

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Google - Mar 19, 2026

This review is for the service department. I called to make an appointment and was given 11:15am on March 19th for an oil change and slow leak in right front tire. I specifically stated while making the appointment that I would be waiting for the car since I don't have other transportation and don't live in the area. I received a text message confirming my appointment on March 17th and it stated I would be leaving the car. REALLY? Is the person making the appointment deaf! I texted back I would be waiting for the car. When I arrived on March 19th for my appointment it was quite busy. I waited approximately 15 minutes to see a service representative and he stated the mileage of my car, and confirmed I was there for an oil change and tire air leak. He then said you're dropping your car.....uh, no! For the third time, I have to wait. By this time it was 11:40am. He said the guys leave for lunch at Noon and there are cars ahead of me so its going to be awhile. WHAT?!!!! I WOULDN'T RECOMMEND HYUNDAI OF TRENTON service to anyone!! I have used Hyundai of Freehold before, had a smooth appointment experience so I'm mad at myself for not taking my car there and wasting my time with Hyundai of Trenton.

Took in my low mileage garage kept 22 Santa Cruz in for oil change/tire rotation. 3 Wheels came back damaged. They did replace 2 of the wheels which I had to return for another appointment and it would appear they did fix the light scratches on the 3rd wheel. They also had to touch up all the chips from the impact wrench with black paint. That would have been enough to leave a less than great review, but when I opened the door to leave the dealership, the driver seat was completely filthy and mud was caked all over the plastics on ... Read More

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Google - Mar 17, 2026

Took in my low mileage garage kept 22 Santa Cruz in for oil change/tire rotation. 3 Wheels came back damaged. They did replace 2 of the wheels which I had to return for another appointment and it would appear they did fix the light scratches on the 3rd wheel. They also had to touch up all the chips from the impact wrench with black paint. That would have been enough to leave a less than great review, but when I opened the door to leave the dealership, the driver seat was completely filthy and mud was caked all over the plastics on the door sill and on the all weather mat. They clearly didn't use seat protection or floor protection. The interior was perfectly clean when I brought it in. For those reasons, I had to leave this review. It should be 1 star honestly, but I gave 2 because they at least owned up to damaging the wheels and replacing them but returning the car with dirt and mud on the seats and floor is unacceptable. They really need to fix there quality control and do better. Charles the Service Advisor was helpful and courteous. 4/2/2026: It's been 2 weeks and I have not been contacted by anyone from this dealership as mentioned in the response to my review.

Had a bad experience here with Peter Lee. The vehicle that I was sold had damages the were not disclosed on carfax nor mentioned during the purchasing process. The staff wanted to push the unit out of the door just to boost their sales and quota for the month. I do not recommend them at all, please be careful with this dealership.

This time the person that took care of me didn’t take the time to explain me what others services my car need and didn’t explain me what they have done on my car , bad service this time

I had a horrible experience, my car was there for three days. I was the one to contact the advisor after second day.

Best shop foreman and service manager in the state! Did amazing job on my vehicles, I will always be back for my service!

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I was forced to sign bunch of papers at the end without letting me read because lady wanted to end her shift . I asked multiple times to let me read and she was putting her iPad on top so I could take papers out of her hand and said let’s see if you had previous service here but not letting me see full paper and showing me just bottom to sign . Plus not giving me car key and asked me to take car which was present in middle hallway and I told her that’s not my car / suv ... Read More

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Google - Feb 24, 2026

I was forced to sign bunch of papers at the end without letting me read because lady wanted to end her shift . I asked multiple times to let me read and she was putting her iPad on top so I could take papers out of her hand and said let’s see if you had previous service here but not letting me see full paper and showing me just bottom to sign . Plus not giving me car key and asked me to take car which was present in middle hallway and I told her that’s not my car / suv then she gave me my car key . Horrible experience.

Never again will I do business with Hyundai, especially this location in Trenton. They don't keep their word.

Conrak is professional knowledgeable and helped me purchase exactly what I was looking for. Extremely helpful and friendly which made the experience memorable and smooth. He is my go-to guy and I will be highly recommending him and Hyundai of Trenton!

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bought the car there and gave them nice comment 5 stars but, after i walked out they don’t care about you they don’t help you for anything they really bad dealer worst never going back to them ever against

Update to my original comment, this has been the worse experience I’ve ever had. The check light came one the day I got the car and it’s been down hill ever since. I can’t get any answers or even a reply back. I had to pay out of pocket after I just put $4000. I would never buy anything from here again. had the best experience. I was ready to give up on finding the car I wanted with a reasonable monthly payment but Brian made it happen. All the paperwork was explained so I understand what I ... Read More

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Google - Feb 15, 2026

Update to my original comment, this has been the worse experience I’ve ever had. The check light came one the day I got the car and it’s been down hill ever since. I can’t get any answers or even a reply back. I had to pay out of pocket after I just put $4000. I would never buy anything from here again. had the best experience. I was ready to give up on finding the car I wanted with a reasonable monthly payment but Brian made it happen. All the paperwork was explained so I understand what I was paying for and agreeing to. Thank you again.

Wife was very interested in a vehicle and picked it out. Was going to get it today but the dealership sold it to another person the day before. Some people have to work and can’t drop what they are doing. You’re so called “business” is trash and your customer service needs work.

I’d made and confirmed an appointment to buy a specific car and I had to reach out myself just to find out they’d sold it. I am from out of state and I made that clear yet I was not notified that the car was sold nor was I told to not travel to the appointment the was occurring the next day. They were kind and attentive at first so two stars, but their business lacks professionalism.

I don't recommend it, look for serious people

If I could give this dealership a 0 star rating I would. I did not deal with the sales department, I can only speak to the service department. May 28, 2025 I spoke with the service department about a recall that made my Hyundai just shut itself off. I spoke with a woman multiple times setting up an appointment, towing it to the dealership earlier than the appointment, a half hour before the car arrived at the dealership on May 30 to say it was on it's way and was assured every call that I did not need to be with the car. ... Read More

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DealerRater - Feb 9, 2026

If I could give this dealership a 0 star rating I would. I did not deal with the sales department, I can only speak to the service department. May 28, 2025 I spoke with the service department about a recall that made my Hyundai just shut itself off. I spoke with a woman multiple times setting up an appointment, towing it to the dealership earlier than the appointment, a half hour before the car arrived at the dealership on May 30 to say it was on it's way and was assured every call that I did not need to be with the car. June 1 I received a confirmation about the June 2 appointment. June 2 I had to call the dealership and spoke with Eric. They had no idea who the car belonged to so it just sat there all day! I called again June 3 and was told it may take a week to get the parts for the recall and there were no cars to borrow while they worked on the car. I called back June 12 and Eric told me it would be a few more days. June 17 I called and Eric told me the car was in the bay and they were working on it. He called me later that day to tell me all of the things they recommend fixing. We approved certain items that same day through text link. June 24 I called Eric again and he never returned my call. June 27 I received a text the car was ready for pickup. We picked up the same day and there was no gas in the car. We barely made it to the gas station to fill up. The car was not dropped off to them with low gas. July 1 the tire pressure light came on, we filled at Wawa and it went away. July 2 the check engine light came on. The code was for the fuel tank pressure sensor. July 3 I called the dealership and spoke to someone who was not Eric. I was told he would return my call and never did. I took it to my own mechanic and he took photos of all of the incorrect work done by Hyundai including broken and bent hoses. We took it back to the dealership after calling and finally reaching Eric. July 22 I called to check on the status and was told Eric would call me back. He never did. July 23 I called again. Eric never called me back again. I texted the number I received when dropping off the car and never received a response. July 24 I was texted saying the service advisor asked me to reach out about additional services. I responded asking about the status of my car and never got a response. I called three more times that day, no one knew. July 25 I received a call from Eric that the car was ready to be picked up. We picked it up the same day. July 28 the check engine light came on AGAIN with the code evaporative emission control system problem.July 29 spoke to Eric again. My husband took the car there and Lyfted home. Still no cars to borrow. July 30 the car was ready to be picked up again. Eric handed us the keys and walked away when we were talking to him. It was 102 degrees outside and every time we went there we had our infant in tow. August 22 the battery, oil and check engine light came on again. Our local mechanic believes the gauge for the gas is faulty now. I reached out to Hyundai of Trenton with no response. I reached out to Hyundai corporate to which they told me we authorized the service so there's nothing we can do. I cannot ever recommend them!

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If I could have given a ZERO I would have. Do NOT trust this dealership. Long story short, chose a car, a deal was made for the out the door amount, a good faith deposit was offered, was told they don’t do that, and the car will be here when you come to purchase it. I got a bank check at my bank for the amount agreed on, made out to Hyundai of Trenton. We agreed on the day and time I’d go there to finalize the purchase of the car. Before I left to go there on ... Read More

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Google - Feb 8, 2026

If I could have given a ZERO I would have. Do NOT trust this dealership. Long story short, chose a car, a deal was made for the out the door amount, a good faith deposit was offered, was told they don’t do that, and the car will be here when you come to purchase it. I got a bank check at my bank for the amount agreed on, made out to Hyundai of Trenton. We agreed on the day and time I’d go there to finalize the purchase of the car. Before I left to go there on the day agreed upon, an employee TEXTED me this, we’re so sorry but the car you were coming in to purchase was sold! No one at this dealership is on the same page. Waste of time, horrible experience, will never use them again.

I’ve have been in contact with this dealership for a week regarding a Mazda. Knowing we were coming today to buy the car in cash. Already had everything ready, out the door price sent to us. They sold the car last night. Absolutely untrustworthy dealership.